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SECURITY AND YOUR PURCHASE

At Virtual Bathrooms we want you to feel confident in your online bathrooms purchases, which is why we take payment security extremely seriously. Rest assured there are numerous fortifications put in place to protect you when you order through virtualbathrooms.com.

When you place your order with us your details are secured by Sage Pay – Europe’s leading independent payment service provider. Sage Pay is part of The Sage Group, which is a FTSE 1000 listed global accounting software company. Sage Pay ensures all transactions through Virtual Bathrooms are encrypted to the highest global standards and uses powerful fraud prevention tools to prevent illegal use of your card.

Additionally, our SSL certificate gives you the peace of mind your transaction is 100% secure. 

For transactions via Paypal, customers are further protected. In the unlikely event an eligible item that you’ve bought from Virtual Bathrooms doesn’t arrive, or doesn’t match our description, Paypal's Buyer Protection will reimburse you for the full amount of the item plus postage and packaging costs.

   

PRICE OF PRODUCTS AND DELIVERY CHARGES

The prices of the products will be as quoted on our site from time to time. We use our best efforts to ensure that the prices of products are correct at the time when the relevant information was entered onto the system.

Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

The price of a product does not include delivery charges. Our delivery charges are as quoted with each order.

Our site contains a large number of Products. It is always possible that, despite our best efforts, some of the products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:


(a) where the product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price; and


(b) if the product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

HOW TO PAY

You can only pay for products using a debit card, credit card or via PayPal. 

Payment for the products and all applicable delivery charges is in advance.