We're open: Mon - Fri 8.30am - 5.30pm

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Returns

Please contact our customer service team to arrange returns.

0333 012 4004

[email protected]

Please quote your Order Number and reason for returning the products.

Damaged products

Virtual Bathrooms cannot replace products until we have received pictures of damage or defaults.  Damages must be reported with 48hrs of delivery unless damages were marked on the delivery note.

Unwanted items

Virtual Bathrooms can offer a refund on returns notified within 30 days from delivery, if notification is over 14 days you may be subject to a 20% restocking charge.  A collection charge will be occurred on any unwanted items of up to £50.

For our full Returns and Refunds Policy please see our Full Terms & Conditions.